When you scroll down, you can see any agent collisions on the primary header - from any scrolled position. You can also see viewers with their avatars and name. When you hover, you can see if the agent is currently editing. Our latest tweaks to the location of the description include a rich text editor to add markup content. The description is immediately noticeable under the tab view. We’ve enhanced the “add watcher” widget! For easy access, the “add me” link immediately lumps you into a viewers’ list without you having to search for your name Jump straight to your next activity with the quick jump navigation bar.įirst among equals Enter the “VIP” badgeĪs a way to recognize and reward the contribution or influence of certain important requestors, we’ve come up with a VIP Badge and you can also immediately spot whether a report is a ticket, problem, or a change with a priority badge with module icons. So, no more having to look far and wide for your conversation and its description! We’ve now lumped in a sticky tab that’ll introduce a new menu called “Details” to help you navigate easily to other items with any scroll position. Tab view now includes description and conversation You can now enjoy a more scalable layout with optimal white space and a more consistent spacing and typography for more clutter-free navigation : Improved access to applications and properties filterĬurious to find out what our UI/UX chefs have been cooking?? Well, let’s dig in then! Ticket details page layout optimized for scalability & accessibility
Slight tweaks to boost the overall experience.
To help us better realize our promise of the ultimate employee experience, you’ll be getting an edge over your legacy architecture to give us: With more consistency, better clarity, and a greater allowance for scale, we’ve now put you in your comfort zone with more helpful context and clarity on where you are, where you’ve been, and where you’re headed within the ticket view page. Note: If you need more help, sign up for our complimentary product consultation program and schedule 1:1 sessions with our solution specialists.Įxciting times are here as our latest rollout of improvement to our service desk, empowers you to gain more usability to help accelerate performance in your workplace.
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